Returns and refunds

Faulty, damaged or not authentic

If a box fails barcode verification against the Habanos S.A. register, shows counterfeit characteristics, or arrives damaged or out of condition, we refund the order in fullincluding carriage in both directions. This has no expiry date and no restocking condition. Email sales@barscigarsandbrew.com with your order reference and we arrange insured collection at our cost.

Changing your mind

Unopened boxes with the warranty seal intact may be returned within 14 days of delivery for a full refund of the goods value. Return carriage is paid by you, and the original outbound shipping is not refunded.

Opened boxes cannot be returned. Cigars are sealed goods whose condition depends on humidity control we can no longer vouch for once the seal is broken. This is the standard exclusion for sealed goods that are unsuitable for return on health and hygiene grounds.

How to start a return

• Email sales@barscigarsandbrew.com quoting your order reference.
• Tell us whether the box is unopened, or what is wrong with it.
• We reply within one working day with a return label or a collection slot.
• Refunds are issued to the original payment route within five working days of receipt.

Cryptocurrency payments

Crypto refunds are returned in the same coin, at the exchange rate quoted when you paid, not the rate on the day of the refund. Network fees are deducted. If you would rather have Swiss francs, tell us and we will arrange a bank transfer instead.

Shipping costs

Swiss delivery is free above CHF 250.00. Where a return reduces an order below that threshold, the original CHF 12.00 shipping becomes payable and is deducted from the refund.

Your statutory rights

Nothing here limits rights you hold under the law of your own country. Customers in the European Union and United Kingdom have distance-selling rights that apply in addition to this policy.